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In spite of the lifting of restrictions on 19 July 2021, for the safety of our visitors, guests and staff, Benslow Music intends to remain as fully COVID-secure as possible. We are committed to operating our courses, concerts and events in a COVID-responsible way. Rest assured that we will continue to monitor and adhere to guidelines as they are issued, and some precautionary measures will remain in place for the foreseeable future.

Thank you for your support of these safety measures.

Throughout our site visitors and guests can expect:

- Increased ventilation

- Sanitiser gel available to use around the Benslow Music campus

- Mask wearing to be encouraged

- Shared toilet and shower facilities cleaned at least twice daily

- Our enhanced cleaning regime will continue with staff following a frequent regime of surface cleaning, including entrance doors, handles and push points, light switches, staircase handrails, lift control buttons, water coolers and communal toilets.

How will the music sessions be run?

Courses will take place in our rehearsal rooms and music spaces with normal participant number limits. We encourage adequate ventilation by keeping doors and windows open to improve air circulation.

Is it safe to play the Benslow Music pianos and instruments?

Music stands will be wiped down periodically (or bring your own if preferred) as will piano stools. Special care of our pianos and harpsichords will follow expert guidance. Pianists please continue to wash and sanitise hands carefully before and after playing; we suggest you wear a face mask to minimise spread of moisture on to music desk and keys; piano keys may be wiped by players with a slightly damp (not wet) cloth.

I am a singer or play a woodwind/brass instrument, can I attend?

Yes, both professionals and non-professionals can now engage in singing, wind and brass playing in line with Government guidance (see here). 

What are the check-in arrangements for courses or B&B bookings?

Course members please report to the Main House entrance hall (not to Reception) between 4pm and 6pm (8pm for B&B guests) and use the sanitisation stations to clean your hands before entering. Face masks and gloves are provided should you wish to use them. Please take care not to crowd the entrance and do respect the sensitivities of others.

Bedroom keys will be sanitised before they are issued and upon their return.

Arrival tea/coffee and biscuits are available in in the bar area and small dining room as well as in guest bedrooms.

Will my temperature be checked on arrival?

Employees and guests will be encouraged to have their temperature checked on arrival. These non-invasive temperature checks are being applied as reassurance for guests and staff.

Anyone who is displaying a temperature above 37.8 degrees Celsius (fever) should contact NHS 111 for medical advice and be ready to take a lateral flow test which can be provided. Should it prove sensible to help ensure the safety of our staff and other guests you may be asked to return home. In this event we will happily transfer your payment to a future course free of charge or issue a full refund in Benslow Music Vouchers, which you can use towards a future course, concert, shop purchases and Membership subscriptions.

Guests with certain health conditions and disabilities related to higher bodily temperatures should speak to our bookings team in advance to ensure we can provide the correct assistance on an individual basis.

Staff and stewards will have their temperature checked at the start of their working shift. Concert audience members will not be checked. Staff are also participating in twice-weekly workplace lateral flow testing.

Will numbers attending concerts be restricted?

From 19 July 2021, concert audience numbers will be increased to 50% capacity where it will be capped for the time being.

Will my bedroom be serviced during my stay?

We will not service your bedroom during your stay of 1-3 nights, however on request we are happy to change towels and replenish consumable items. For longer stays bedrooms will be serviced once.

What are the arrangements at meal times?

Bed and breakfast guests and pre-concert diners will have reserved spaces, but everyone else is free to sit at any table, however numbers will be restricted to a maximum of six per table. Staff will wear a face mask and gloves. Breakfast and lunch will be buffet-style and for dinner food will be brought to your table for self-service. Used crockery and cutlery will be cleared by house staff.

What’s going to happen at break times?

Drinks and light refreshments will be served in the bar area. Seating will be available in the bar and garden room and/or in the garden and patio, tables will be limited to six.

Will the bar be open?

Yes. Drink orders may be put on a tab to be settled up on your departure using contactless credit or debit card only. The bar will close at 11pm.

Is the library open and how do I borrow music?

Yes, our library is open and available for use by Benslow Members and residential course participants. A volunteer librarian will be on site most afternoons. Rules for borrowing are unchanged (see here). Please respect distancing in and around the library and we encourage washing and sanitising hands both before and after entry to the library and handling music. Returns should be made via the blue library returns boxes.

I feel unwell prior to my stay.  What should I do?

In the 2 weeks prior to your stay with us, should you feel unwell or develop symptoms of COVID-19, please do not travel to Benslow Music.
If you decide not to attend due to COVID-19 or if you are quarantined by a local/area lockdown as instructed by government, we will be glad to transfer your payment to a future course free of charge or issue a full refund in Benslow Music Vouchers, which you can use towards a future course, concert, shop purchases and Membership subscriptions.

I feel unwell during my stay.  What should I do?

Should you feel unwell or develop symptoms of COVID-19 during your stay, you should self-isolate in your bedroom, contact our Duty Manager on +44 (0)1462 429205 and seek medical advice via NHS 111. Put on a face mask and gloves if you have them. We will then ask for contact details of your doctor and family/friends who will be asked to collect you so that you can return home safely.

When will I be notified whether my course will be going ahead or not?

We expect all courses to go ahead as advertised. However we will notify participants by email if their course needs to be cancelled or rescheduled before the start of their course. We will refund fees paid for all events cancelled by us.

When will I be able to book for courses in 2021 and 2022?

Our full programme of residential courses for the remainder of 2021 is available to view here www.benslowmusic.org/courses.

Our 2022 programme will be published in late summer 2021.

 

Please email info@benslowmusic.org or complete the contact form on the right hand side of this page if you have any further questions.  We look forward to welcoming you back to the “Benslow Bubble”.

Updated 17:00 on 15 July 2021