undefinedCasual staff manning the refreshment stall smiling

The role is ideal for those seeking a flexible working week throughout the year (including term time and holidays with some weekend and evening work) who are over 18, able and willing to contribute to all aspects of housekeeping and food and beverage service as required to meet the needs of the business, and prepared to work flexible hours (by negotiation).

You will become part of an efficient and effective team enabling the provision of residential music courses, concerts and other events, also Bed and Breakfast accommodation at our delightful tranquil campus within easy reach of Hitchin town centre and station.

Place of work:

Benslow Music, Benslow Lane, Hitchin, Herts SG4 9RB

Main Purpose:

Delivering a great guest experience at every stage of our customer journey

Providing support to the Operations (and Music) teams whilst ensuring exceptional customer service, listening to colleagues and guests, and responding with genuine warmth and interest

Maintain and follow all security, health and safety, (covid-) hygiene and distancing, and other relevant policies and procedures.

Line Management

Director of Operations (lead housekeeper)

Key relationships

Housekeeping and catering team members, guests

Roles and Responsibilities include some or all of the following:


Ensuring high standard of cleanliness throughout the campus

Cleaning and servicing guest rooms and bathrooms before and after arrival, including bed-making, replenishing toiletries and refreshment stations

Cleaning and sanitisation of public areas, bathrooms, WC’s, teaching rooms and performance spaces


Laundering of bed linen, towels, table cloths etc as required

Ironing, including use of rotary iron as necessary

Food service

Preparing dining rooms

Serving meals and beverages

Clearing tables and washing up

Cleaning of work surfaces

Disposal of food waste and rubbish

Assist with storage of food supplies and other deliveries

Break times and Bar work

Preparing and serving tea/coffee refreshments

Serving drinks

Cash and card handling (bar) Restocking shelves and fridges

Setting up and clearing away before and after events  

Setting up for events

Setting out seating/tables

Assembling/disassembling staging

General housekeeping, tidying and preparing for events


Engaging directly with and maintaining positive relationships with all clients, tutors, staff and other visitors

Greeting and checking–in guests, helping with queries

Occasional help in cleaning of furnishings

Undertake other tasks as may from time to time be required

This role will require flexibility and frequent evening and weekend work

Appropriate clothing is provided and should be worn at all times on the premises

Mobile phones should be stored in lockers and kept on silent

The work is spread throughout each week. Shifts are allocated in advance by negotiation though you should be willing in principle to be called on sometimes at short notice to provide extra help as the business demands. 

Essential Qualities

Keen interest in people, good sense of humour, the confidence to interact with others from a range of backgrounds and ages

Punctual, reliable, hard-working

Able to work well alongside others

Positive work ethic and genuine enthusiasm for providing excellent customer service

Excellent appearance and presentation

Hands-on attitude

Confidence and initiative

The right to live and work in the UK

Work successfully as part of a team


Over the age of 18

Previous experience working in events or hospitality Availability during weekdays and weekends

Hourly Rate: in line with the minimum and national living wages

For more information or to register your interest, please contact Tim Sharp, Director of Operations at tim@benslowmusic.org and attach a cover letter with a CV including details of a referee.