We are seeking a part-time Front Desk Administrator to join our team at Benslow Music, playing a crucial role in delivering an exceptional guest experience at every stage of the customer journey. As the first point of contact for visitors, B&B guests, course enquiries, bookings, and concerts, you will be responsible for providing a warm and professional welcome to all.
About us
Benslow Music creates music learning experiences for people of all ages. We support individual development, inspire curiosity, celebrate creativity, and share all the life-long benefits music brings. We do this at our campus in Hitchin through a programme of residential, day and online music courses, a concert series and an instrument loan scheme.
About the role
As a Front Desk Administrator, you’ll be part of a small, dynamic team responsible for:
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Supporting the music and operations teams by following security processes, managing accommodation requirements, and assisting with course preparation.
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Handling enquiries, bookings, and payments with excellent attention to detail.
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Booking practice rooms, managing membership queries, and preparing the venue for guests in collaboration with catering and housekeeping teams.
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Communicating pre-arrival details, managing guest feedback, and ensuring smooth day-to-day operations.
This is a varied and fast-paced role that requires strong multitasking skills and a calm, professional demeanour. You will also play an important role in maintaining continuity of service and fostering positive relationships with clients, both existing and new, to encourage repeat business.
Key responsibilities include:
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Triaging enquiries and managing resulting administrative tasks.
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Independently managing reception during one weekend shift.
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Collaborating with the management team to identify new procedures, opportunities, and areas for growth.
Please see the job pack for further details.
What we are looking for
We’re looking for someone who thrives in a customer-facing role and enjoys juggling competing demands in a vibrant environment. While previous experience in the cultural or education sector, or in an office environment, is not required, a passion for providing outstanding customer service and an eye for detail are essential.
Please see the job pack for a full person specification.
Key details
Salary: £22,500 - £25,000 per annum (pro-rata)
Location: Benslow Music in Hitchin
Hours: Part-time, 0.6FTE (3 days per week including one weekend day)
Contract: Permanent
Closing Date: Friday 7 February 2025
Interviews: w/c 17 February 2025
Please note, the closing date is a guide only and applications may be closed early if we receive a high number of submissions. We advise to submit applications as early as possible to avoid disappointment.
How to apply
Before applying, please ensure you have read the full details in the job pack.
To apply please email your application to executiveassistant@benslowmusic.org (Subject line: Front Desk Administrator)
You will need to include:
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A CV detailing your relevant experience and skills.
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A cover letter (max 2 sides of A4) explaining why you are interested in this role at Benslow Music and showing how you meet the person specification.
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A completed equality and diversity monitoring form (available via the job page on our website).
Benslow Music aims to be an inclusive organisation, as well as the application materials, we ask applicants to complete our equality and diversity monitoring form to help us monitor our work in this area. These details are collected and stored independently to your application and cannot be traced back to you.
If you have any questions regarding the role or application process, please email: alexis@benslowmusic.org.